FAQ

Who are you? What’s your experience?

I’m a systems administrator and team leader with 10 years of experience in the industry. My experience covers a wide range of skillsets, from networking to in-home computer repair to web development. You can see my online resume here. I’m also a member of InfraGard. For reviews, you can click testimonials at the top of this page.

What is your support plan?

My worry free plan is a unique plan that gives you tons of services for a flat monthly price. You get automated, encrypted data backups, unlimited email/text support, 1 hour of remote support per month, rollover hours if you don’t use support, as well as much more. I also have lower level plans if you don’t think you need full support. Though the most benefit comes out of my main plan. More details here.

What’s or who is the plan for?

Anyone can benefit from it, as it’s designed to offer peace of mind and expertise at a great value. The worry free plan is designed for consumer usage, but I have multiple businesses working with it as well! You can inquire via email or chat if you’re looking for business support.

How does it work?

You pay either a monthly fee or yearly fee and you get access to me as your own personal helpdesk. You can email me anytime and get help. If it requires me to see your computer, I’ll set up a remote session appointment with you to get your problem solved.

What will I pay beyond the yearly or monthly fee?

Most people pay nothing beyond the subscription fee. The primary thing you would pay for would be in person visits, at a discount of course. There’s so much else included, that it’s unlikely you’d pay anything beyond the main fee.

How do I benefit from a support plan rather than just paying someone hourly?

The main piece is if you have my backup plan, your backups are managed. You don’t have to worry about your data or getting it back in the event you need it. The other benefit is everything you get for the low yearly price. But best of all, the biggest benefit is peace of mind, you don’t have to worry about forking over a ton of money if something breaks or you have a quick question. In most cases, clients tend to pay less with a support plan than they would with hourly rates. Click here for more.

What if I don’t have something wrong with my computer?

It’s always a good idea to get your computer checked on on a regular basis. There are lots of things that can go wrong behind the scenes that in the future can lead to data loss and frustration.

What if I already have data backups going?

It’s never a bad idea to have more than 1 place you back up to. You can still benefit. Click here for my blog entry on backing up.

Can I share my support with friends and family?

On my worry free plan, Friends and family can use your allotted remote support times as well as email support.

What are your hours for support?

I’m available for remote support M-F 530p-10p and Sat/Sun at varying times. You can schedule here or chat/email and we can find a time that works for you. For business level plans, we offer support during business hours as requested. Email and support requests will be responded to throughout the day, 8am to 10pm.

Why only weekends and after business hours?

I work a corporate day job, which helps contribute to a wealth of knowledge that I get to share, as well as passing savings on to you, my customers. Small tradeoff with big results.

Can you support my other electronics such as my Cell, TV, etc?

I certainly can! Though with electronics other than your computer, I’m not going to be able to remote in, so those devices will either take some chatting back and forth to troubleshoot or an in-person consultation.

Do you do automatic maintenance on my machine?

At times, yes, I do command line checks for common issues. Though I leave this more up to you to contact me when you need me.

How often should I expect to hear from you? How will you contact me?

I usually email out specials and checking up messages monthly. I use email more commonly.

How can I contact you?

You can submit a ticket at https://myaz.tech/helpme

How fast do you usually respond?

I aim to respond within an hour, though response times will vary.

Can I call you?

You can schedule a phone call at the link above.

Do you notify me when I’m up for renewal?

No, that’s up to you to keep track of. If you’re on auto billing, you will be charged automatically once a year on the original date. If you’re on invoice billing, you will get an invoice 7 days prior to payment being due.

What’s your remote support application?

At current we use ConnectWise Control, formerly ScreenConnect. It’s a small application that connects us to you when you request support. The connection is fully encrypted with bank level encryption.

What do I get out of letting you purchase a computer for me?

You’ll get your machine set up with the manufacturer crapware removed and optimized for speed, security and stability. I’ll make sure it’s set up for ease of use and longevity with necessary updates and security.

What do I need to do?

The biggest thing is to maintain communication. Keep in touch, let me know concerns as they come up and keep me in the loop. 🙂
More can be seen in my TOS at the bottom under Your Responsibility.

What’s your cancellation policy?

You can cancel the service at any time up to 30 days prior to your next billing cycle and after 90 days of the term has run. These timeframes are to help prevent abuse of services. Cancellations take effect at the end of your support period. You can see the full cancellation policy in our TOS.