This page is a continuation from https://www.ustech.ninja/terms-of-services-and-hiring and definitions can be seen on that page.
Please see our Welcome Page at https://myaz.tech/welcome which details how our Worry Free Support plans work as well as what is included.
The “Worry Free” support plans are designed to provide ongoing support, defined as communication via official contact methods s seen in the welcome page above. The purchase of any support plan does not guarantee any specific outcome of any issue.
During the duration of any support plan, removing or tampering with software, account permissions, or equipment that we install or maintain is strictly prohibited as it prevents us from providing services as specified in our welcome page.
Allotted times for monthly packages are billed in 15-minute increments. Support requests that take longer than 15 minutes will count against your allotted time.
Admin Abilities may be removed for asset/software protection.
Response Goals will vary on the request and your agreement. Our standard response goal is within 1 business day.
Backups – The Provider reserves the right to create backups of any systems with its installed software, using secure servers with up to 256-bit encryption. While The Provider shall make reasonable efforts to ensure data recoverability, it does not guarantee that data will always be recoverable. The Provider retains exclusive ownership of all backup accounts, and unauthorized access to these backups is strictly prohibited. Backup services under this agreement are limited to a single computer system, with additional systems subject to separate quotations and additional charges. All data backed up must be retained for a minimum period of 180 days. If data is removed before this period, at The Provider’s discretion, the Client may be billed at $0.06/GB for the provided storage services, notwithstanding the early removal of data. Restoration of data is subject to a fee not exceeding $0.15 per gigabyte. The Provider reserves the right to selectively enforce the 180-day minimum storage requirement and to adjust pricing for backup and restoration services without prior notice. This clause is intended to ensure the integrity and efficacy of the backup services provided.
Users, as stated on the SOW or Invoice, are individual login accounts for one email vendor (either Office 365 or Google Workspace); each account counts as a different user, even if multiple accounts belong to the same individual.
Time Sensitive Requests and those that may require The Provider to work on requests in a more immediate timeframe may be billed at up to two times our standard in person rate depending on the circumstances. This is at our discretion.
Unlimited Support, as referenced in any Statement of Work (SOW) or invoices, is subject to a Fair Use Policy. While we are committed to providing comprehensive support to meet your needs, we reserve the right to review and adjust the scope of Unlimited Support if the time and resources spent on your account become excessive in comparison to other clients of similar size and scope.
In such cases, we will notify you and discuss appropriate adjustments, which may include implementing additional charges, revising the service agreement, or other measures to ensure fair usage across our client base.
Commercial Use – Our plans are fully available for commercial use. Plans used for commercial use will not include bundled services and do not guarantee rollover hours or overage forgiveness.
Annual Free In Person Includes 30 mins. Utilization of this service will automatically adjust your plan to the current annual pricing, as displayed on the purchase button posted here. You commit to maintaining your support plan for a full two years following each service. Out of state users will get in person support every two to three years at our discretion.
Equipment Insurance / Replacement is only valid on pre-specified items and comes with no guarantees. By utilizing this service or submitting a claim, you agree to keep your plan active for a minimum of two full billable years from the date of the claim.
Repeat Issues/Excessive Time – Should any problem, question, issue or support request become time-consuming and/or repetitive, you may be billed at up to two times our standard in person rate for additional time spent troubleshooting or working on the said issue. This is at our discretion.
Dollar Support / Support For a Dollar – https://www.ustech.ninja/dollarsupport/ – Is a trial period for our unlimited plan (https://myaz.tech/unlimited). The trial period is 14 days. Trial includes 30 minutes of support, BitDefender Advanced Security, Email Security (Google Workspace or Microsoft for Business only), 50 gigs of data backups (optional, set up time counts toward support time). Once support or service is utilized and/or trial timeframe completes, you will be automatically be billed for the full plan, and accept any subsequent terms, at the price seen at https://myaz.tech/buy-unlimited (note that if you are a business, you will be billed for https://myaz.tech/worryfree-business). Cancellations of trial must be 48 hours ahead of trial end date.
Bundled Services – Are an offering at our discretion. You agree to the terms of the 3rd party stated in your quote as well. Accounts we create on your behalf are owned by The Provider and may be terminated at any time for any reason. We reserve the right to discontinue the bundled service at any time for any reason. If you opt in for a bundled service you commit to maintaining your support plan for at least one future year until after the bundled service is canceled. In Example. If you start your bundled service in 2022, and cancel in 2023, you must maintain a fully paid plan until the end of your 2024 billing period. Should you cancel your service with us, you will be liable for a cancelation fee equal to that of paying for an entire year of the bundled service plus any other applicable fees as defined by these terms. Bundling service removes sharing and rollover hours.
Auto-Renewal – Your contract will auto-renew at the originally agreed-upon timeframe length, on the original billing date until canceled.
Website Modifications as part of a monthly service may not be modifications that take more than 45 minutes to complete. Should you need changes that require more time, it may be counted as more than one of your allotted modifications, or you may be billed our hourly rate for the change.
Credits that we send may be used at any time before the expiration date. Credits may not be available to be used in full at once and are solely provided at our discretion. When you use a credit, you agree to keep your support plan active for two calendar years after you use the credit.
Guaranteed Value: We guarantee that the cost of your selected support plan will provide savings compared to purchasing our services individually (a la carte) or purchasing comparable services from other vendors. If you find that your support plan does not provide these savings, we will credit your account with funds that can be used toward travel or online purchases to offset the plan’s cost.
Guaranteed Value Conditions:
- To qualify for the Guaranteed Value credit, you must notify us prior to the cancellation period of your plan – cancelation terms are below.
- We will account for any proactive services or support time performed by us during the plan term when assessing the value of the plan.
- The credited amount will be applied to your account and may be used exclusively for travel or online purchases when purchasing through us.
- Utilizing these credits will automatically renew your support plan for its original term.
- This guarantee applies only to services and vendors at our discretion and may be updated or amended accordingly.
Website management, refers to the ongoing maintenance and support of a website. It includes monitoring for updates, particularly for WordPress plugins, implementing requested changes, and providing assistance in resolving any issues that arise.
Termination of the support plan will result in the immediate obligation to pay all outstanding invoices and the full price of any discounted services received during the preceding 24 months, effective upon the date of cancellation. Any accounts we created on your behalf will be terminated. Software we installed or settings we set configured, may, at our discretion, be uninstalled or reversed. Equipment we manage will be restored to factory settings. Any technology physically provided by us must be returned within seven (7) business days; failure to return will result in a charge of 2x the original purchase price of the equipment. Termination or Cancelation requests must contain the subject “Cancelation of Worry Free Services” or be an email of it’s own with no other subject matter.
Cancelation of Services – Upon receipt of your cancellation request, a confirmation through a telephonic conversation is mandatory. Additionally, an exit interview must be conducted within 30 days of the conclusion of your support plan.
Cancelation Fee –
Upon cancellation, we reserve the right to charge a fee of up to double the cost of two years of your service plan if either of the following conditions are met:
- There has been a failure to meet the responsibilities outlined in the contract at any time within the past two years, a failure to follow our provided advice, or the cancellation is based on reasons that were previously communicated to you in writing or made clear by us; or
- You have utilized more than 125% of the allocated service hours without being charged for the excess usage at any point in the past 2 years. This includes proactive time.
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Add on Vendor Support Services
Enhancement of Support Services through external vendors
As part of our commitment to providing superior support and maximizing the value of your support plan, we may, from time to time, enhance your current support package with additional services (“Add on Vendor Support Services”). These services are designed to complement your primary support service, offering further assistance and benefits without requiring explicit acceptance from you for each enhancement.
Billing and Notification for Add on Vendor Support Services
Add on Vendor Support Services will be identified and added to your support plan at our discretion and will be subject to additional fees. These fees will be automatically billed to your account in accordance with our then-current pricing schedule. We will provide you with notice of these Add on Vendor Support Services and any associated fees via email or another direct communication channel before billing. This notice will include detailed information about the service enhancement and instructions on how you can opt out should you decide not to avail yourself of these additional services.
Opt-Out Process for Add on Vendor Support Services
You will have the opportunity to opt out of the Add on Vendor Support Services within a specified period as stated in the notice. If you do not opt out within this period, you will be deemed to have accepted the Add on Vendor Support Services, and the associated fees will be included in your next billing cycle. To opt out, you must follow the instructions provided in the notice.
Continuation of Services Add on Vendor Support Services
Unless you opt out in accordance with the instructions provided, you agree that we may proceed to enhance your support plan with additional services as deemed appropriate by us to support your needs. This agreement ensures that you continuously receive the highest level of support tailored to your evolving requirements.
