Computer Support Plans / Service Contracts are any service in which you pay a recurring fee for services related to ongoing computer support. Including but not limited to our worry-free plan at https://myaz.tech/unlimited
Recurring Services Additional Terms are terms that apply to any service in which apply to a recurring service but may not be specific only to the aforementioned service contract above.
Web Design would be any time we create or build a website for you.
Network Management is a service we provide to [commonly remotely] troubleshoot and assist with network related concerns on Ubiquiti equipment we set up.
Web Hosting / Hosting is our service which your website and/or files remain on a server owned or rented by us.
General, Scheduling, Pricing Terms and Your Responsibility apply to all services. If we’re not working on your technology, specific terms may not apply.
By using the services of US Tech Support Solutions, LLC or Your Personal Ninja (https://yourpersonal.ninja), you understand the services are sold as is.
EXCEPT AS STATED IN THESE TERMS OF SERVICES AND HIRING, WE DISCLAIM ANY AND ALL WARRANTIES, CONDITIONS, OR REPRESENTATIONS (EXPRESSED OR IMPLIED, ORAL OR WRITTEN), WITH RESPECT TO THE SERVICE(S) PROVIDED BY US TECH SUPPORT SOLUTIONS, LLC OR YOUR PERSONAL NINJA, OR ANY AFFILIATED PARTY, INCLUDING ANY AND ALL IMPLIED WARRANTIES OR CONDITIONS, OR FITNESS OR SUITABILITY FOR ANY PURPOSE (WHETHER OR NOT WE KNOW, HAVE REASON TO KNOW, HAVE BEEN ADVISED, OR ARE OTHERWISE IN FACT AWARE OF ANY SUCH PURPOSE), WHETHER ALLEGED, ARISING BY OPERATION OF LAW, OR BY COURSE OF DEALING. IN ADDITION, WE EXPRESSLY DISCLAIM ANY WARRANTIES OR REPRESENTATIONS TO ANY PERSON OTHER THAN YOU WITH RESPECT TO THE SERVICES OR ANY PART THEREOF. IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY OTHER PERSON FOR LOST PROFITS OR REVENUES OR INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, TREBLE, OR PUNITIVE DAMAGES. FURTHER, BY AGREEING TO WAIVE ANY CLAIMS FOR NEGLIGENCE AND THE RIGHT TO A JURY TRIAL.
We assume no liability for any loss, damage, injury, or claim of any kind or character to any person or property, including, but not limited to, you or any third party, arising from, relating to, or in connection with the service(s) provided hereunder or any transaction between us under these Terms of Services and Hiring.
Any waivers of rights must be in writing and no prior waiver will affect a party’s rights as to a subsequent breach. Our rights and remedies shall be distinct, separate, and cumulative. No action or inaction by us shall operate to exclude or deprive us of any other rights allowed to us by law.
We will be excused from our obligations if our performance is prevented by events outside of our reasonable control, including, without limitation, third-party action or inaction, acts of God, wars, riots, strikes or other labor disputes, natural disasters, fire, or severe weather.
SEVERABILITY: If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions of these Terms and Conditions shall continue to be binding and effective.
GOVERNING LAW AND ATTORNEYS’ FEES: Our agreement and these Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arizona without recourse to conflicts of law principles. In any controversy or claim arising out of or relating to this Agreement, or the breach thereof, the prevailing party shall be awarded all costs, attorneys’ fees, and other expenses incurred by such prevailing party.
ASSIGNMENT: Our agreement and these Terms and Conditions may not be transferred, delegated or assigned by either party without the prior written consent of the other party, except that we may assign the agreement and these Terms and Conditions in connection with the sale of our business or a merger with a third party. These Terms and Conditions shall be binding upon and shall inure to the benefit of the successors and assignees of you and us.
Your satisfaction is important. We will attempt to stay within your budget best we can, sometimes that will come with sacrifices and workarounds. Unfortunately, we are not Wizards and cannot wave a wand and instantly fix problems. By hiring us you hire us to troubleshoot, not fix. We cannot guarantee anything due to the complexity of computers and humans. You are paying for our time and expertise, not a fix. You agree to maintain patience and attempt to move forward in the tech world, heeding our recommendations. We will do our best to make sure you have a pleasant support experience. However, we reserve the right to terminate services at any time. You understand that we may not provide additional work completed outside the scope of our contract with you and the services provided come with no warranty.
No Disparagement. You agree that you will not disparage US Tech Support Solutions, LLC, Your Personal Ninja, or any affiliate in any manner harmful to the other’s business or personal reputation. Specifically, you agree that you will make no unfavorable or critical, complaints, statements or writings, regarding this matter or regarding US Tech Support Solutions, LLC, Your Personal Ninja, or any affiliate, including, but not limited to any individual, organization, business or internet entity, whether or not the complaints, statements or writings rise to the level of damaging, slanderous or libelous.his section shall not apply to communications required by law. Should you fail to comply with the No Disparagement provision, you agree to pay US Tech Support Solutions, LLC, Your Personal Ninja, or any affiliate liquidated damages in the amount of $5,000.00 as reasonable damages for each violation. You understand that it would be difficult to calculate with specificity all damages if there is a breach of No Disparagement provision and agree that such liquidated damages represent a reasonable and good faith estimate of those damages. Such liquidated damages shall not be exclusive but shall be in addition to any other legal or equitable remedies available to the non-breaching Party as well as any attorney fees and costs pursuant to the claim.
Acceptance of Terms – By accepting these terms you accept all clauses relevant to the services you’re currently enrolled in, contracted with, using or purchasing.
Confidentiality – You agree not to share, publicly comment on, discuss in any means, any page on this website that is not included in search results, or any private conversations.
ScreenConnect or other Remote Support Software allows us access to remote into your computer remotely so we can assist in the future without any action on your part. On any support call, we automatically install remote support software as this can help resolve any future issues in a fraction of the time without needing action on your part. By using our services, you allow us to monitor your computer for viruses, spyware, disk problems, updates and the like. Background tests may be run from time to time on any computer with my software. Data may be altered in the process. Should I find anything of concern, I will send a chat to you.
Your Privacy is respected, and your personal data is not shared. All your information is confidential and secure and used solely for billing and support purposes. Data may be stored on third-party servers. You consent to give me access to install, remove, modify or access your computer for, but not limited to, maintenance purposes. If your email was set up or secured by me, I reserve the right to access your account from time to time to check security and/or assist with the organization if necessary.
Cookies are used on this site to remember when to show popups and for analytics.
Accounts provided to you are owned by me unless stated otherwise.
Password Management – Any passwords you send me for accounts will be stored securely in LastPass, encrypted drives and any corresponding emails. By sending us any passwords to your accounts, you accept any and all risks of allowing us to see your passwords. We will respect your privacy, but you agree to not hold us liable for damages related to the storage of your password or accounts including, but not limited to negligence claims.
Vulnerability Testing, by communicating with me you authorize me to do basic vulnerability scans on your website, router, email and computer.
Standards and recommendations, by default, unless specified ahead of time, any and all changes to your device(s)/equipment will be done to my standards and my recommendations will automatically be enacted.
Your email, telephone number, or cell phone number may be used for marketing. By agreeing to do business with us, you provide express written consent for telephone calls, text messages, SMS messages, and other similar communication to your cell phone, land-line, or other phone numbers you have provided to us. Notifications and Chats may be sent to your computer to update you about discounts, system problems, and updates. Don’t worry! It’s rare. If you wish to opt out of these, you may do so by emailing [email protected]
Products not Supported, while I will do my best to support anything and everything there are always those few problem programs and services, commonly Internet Explorer, Outlook/Apple Mail, and ISP Mail Services. I reserve the right to stop supporting any program or service at any time for any reason.
Information Collected is stored on third party systems until removal is requested and/or until the expiration.
Affiliate Links. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
Any Reference to I, we, us, me, or similar in these terms refers to US Tech Support Solutions, LLC., DBA AZConceptPhoto.com, Your Personal Ninja, Elite Real Estate Tech Services or affiliated.
All terms are in effect unless stated otherwise in writing.
Terms are subject to change without notice.
Hours of availability for remote, in person or phone calls are M-F 530pm-10pm by apt, Sat and Sun 9am-10pm by appt.
Reschedules of appointments are limited to 1. You agree to be ready for your appointment within 15 minutes of the scheduled time. You must reschedule 48 hours ahead of time or you will be billed for a full hour plus any travel time at full cost.
Cancellations of appointments in which a deposit was required or received are not allowed. Deposits paid are non-refundable.
Rates: Current rates can be seen here.
Payments may be in the form of ach, cash, credit, or debit (processing fees may apply for credit or debit). Payments are due at the time of service unless otherwise agreed in writing. Payment plans may be available to fit your budget. Payments must be on time. Failure to be on time will be considered non-payment. Late fees may be assessed at up to our standard rate or invoices not paid on time.
Chargebacks. By working with me, you agree not to file any Chargebacks after any time has been spent working with you as you are paying for time. You may come to me if you are not satisfied with the service provided.
Purchases from Groupon, specifically backup and support plans include three email support requests, discounted hourly rates for in-person and remote work and include up to 350 gigabytes of data backup.
Virus Removal Flat Rates only cover the removal of the virus causing your stated issue. No other problems will be addressed by default. You may be charged for the cost of the anti-virus product that is used. The rate is subject to change mid job without notice if completion takes more than 2 hours.
Outsourcing may be used to meet your needs and/or budget.
Non-Payment or hostility, We reserve the right to remotely lock your computer(s), technologies and/or any services we control or temporarily encrypt data until debts are met. Should no communication response be received within 3 days, you authorize us to encrypt your data until debts are paid. Should payment be unable to be collected, you will be in breach of these terms and will be liable for any and all fees, payments, or services related to collecting funds owed. You authorize us to use any legal means necessary to retrieve necessary payment.
Discounts may be offered for referrals or repeat clientèle. Discounts or altered terms must in writing and must be taken advantage of within 60 days to be honored.
Refunds are prohibited. All sales are final.
Time Limitations – Payments for future work expire 1 month from payment date. This means if you pay me for a service or product but don’t schedule, contact me or reply to any communications in a timely manner to complete said work, install, or related, you forfeit any equipment ordered and/or payment.
Automated billing – By working with me, hiring me, scheduling with me, or entering in any yearly, monthly, daily term; you agree to allow me to save your credit card number and charge when necessary. Necessary would be such items as recurring billing periods for ongoing support services, automatic retrieval of money owed for non-payment on invoices, money owed for equipment not returned, or ended trial periods where billing applies. This is not an exhaustive list, and you pre-authorize said charges.
Computer Support Plans / Service Contracts
Removing any remote program or installed equipment is prohibited during any support plan timeframe. I reserve the right to charge an hour at my standard rate for removed remote software if you’re subscribed to a support plan.
Allotted times for monthly packages are billed in 15-minute increments.
Admin Abilities may be removed for asset/software protection.
Response times will vary on the plan level. Consumer grade plans hold a 1 day (weekday) response time goal. Business grade plans will vary on your agreement. Should this not be met, you may receive up to 15 minutes free towards a service.
Backups are automated by a third party and are stored on secure servers using up to 256-bit encryption. I do not store your data personally nor can I guarantee that data will always be recoverable. All backup accounts will be owned by us. Attempting to access backups by circumventing us is prohibited. Prices are subject to change without notice. We reserve the right to charge a fee based on our hourly rate to restore large amounts of data. Users with more than 1tb (1000MB) of data will be charged $15 more than advertised price to adjust for vendor pricing.
Rollover time is only valid if you maintain a paid service contract and expires one year after obtaining it. Maximum time is 2 hours. You get 15-25 (depending on which service you use it for) minutes per month where no support is used. Valid only on remote service or service where you come to us.
Sharing your service plan is allowed on any plan costing more than $300/year. Shared services are limited to Email support and remote support. Time using the sharing service goes against your allotted time. In person, fees will be discounted for the first hour. Backups are $100/year for each shared computer.
Cancellations: Must be submitted in writing to [email protected], any other cancellations will not be considered valid. You can cancel after your initial plan has run for 90 days, as long as your next billing cycle isn’t within 30 days. Cancellations occur after your initial contract term, (IE if you cancel a 2-year contract -2 billing cycles-, default contract term as stated above-, after year 1, you will still be billed for year 2, then will cease billing). Should you cancel services, you will lose access to any backups taken (and will not be able to restore from said backups), websites hosted or networks managed. Once canceled, we reserve the right to delete and/or remove any and all backups taken within any amount of time.
After or before hours support requests will be billable at up to 50% off of our standard rate.
Time Sensitive Requests and those that may require us to work on requests in a more immediate timeframe may be billed at up to 50% off our standard rate depending on the circumstances. This is at our discretion.
Repeat Issues – Should a problem, question, issue or support request become time-consuming and/or repetitive, you may be billed at up to 50% off our standard rate for additional time spent troubleshooting or working on the said issue.
Recurring Services – Additional Terms
Auto-Renewal – For any recurring service, Your contract will auto-renew at the originally agreed upon timeframe length until canceled.
Exclusivity – Any recurring or managed services you purchase give us exclusivity to servicing what you hired us for. No one else may work on your related equipment or software in a technical position without our prior written consent.
Vendor Pricing – Should a vendor change a rate that directly or indirectly affects a recurring service, pricing will be adjusted at the next billing cycle to account for the said change.
Website Modifications as part of a monthly service may not be modifications that take more than 45 minutes to complete. Should you need changes that require more time, it may be counted as more than one of your allotted modifications, or you may be billed our hourly rate for the change.
Equipment loaned as a trial or financed come with no support until the equipment or support plan is purchased. Trial periods are 7 days. A refundable deposit (should you decide not to keep it) will be required for equipment on loan, financed, and during any free trial period. Further, your credit card must stay up to date the entire time the equipment is in your possession. Failed payments may result in an immediate charge for the full price of the equipment plus hourly as well as remote deactivation. Should equipment be returned, it must be returned with all original accessories and in the new condition, it was received. Mileage and additional fees may be assessed (see rates section) for initial setup or equipment pickup should time costing circumstances arise. Should you not cancel the free trial (within 24 hours of it ending) and arrange a pickup or dropoff (within 48 hours of canceling) you will be charged for the equipment and setup. Network remote management may be enabled on equipment for troubleshooting. Management and network support must be provided solely by us unless otherwise stated. Complex network setups may be charged an additional hourly on top of the included support fee.
Referrals, do not guarantee any commissions or related kickbacks unless agreed upon in writing. Any referral agreements will expire automatically in 60 days if no paying referrals are sent unless otherwise stated in writing. you must be part of our referral program to receive commissions for referrals. All referrals must put your name in the specific form field when scheduling.
Business Partnership Plans
Business Partnership Plans include no guarantees. The services provided on trade are at our discretion. Partnership plans default to one-year contracts unless stated otherwise. During this time, you must publicly state you are in partnership with US Tech Support Solutions, LLC and link back to our homepage on any online medium you are recommending us. For referral level customers, should you fail to provide the minimum number of paying referrals, you will be charged for either service rendered at our standard hourly rate or if no services have been rendered at the current month, you will be charged at our current monthly rate of $40/month.
Hosting any website or files comes with no warranty or liability. We are not liable for your files.
Right to Deny Access – We reserve the right to deny access for any reason to files on any server in our control or name.
Modifications to your Website – If you don’t pay for any sort of monthly maintenance, there will be a fee based on our standard rates for accessing, changing your website or downloading anything on your behalf.
No Cancellations If you are paying up front for hosting, there are no cancellations or refunds. If you maintain your own site, you must adhere to the terms of service seen here as well.
We reserve the right to access and change your files for, but not limited to, security and maintenance.
Downtime – We are not responsible for monitoring your site unless specifically specified otherwise in writing.
Vendor Terms – Should your site exceed bandwidth, pose a potential security threat, or otherwise be out of the scope of other hosted sites, I reserve the right to bill my hourly rate for any necessary corrections to comply with my vendors.
Approval and Further Changes – once a website has been approved for final upload, should any changes be required, you may be charged our standard hourly rate for such changes unless you have a web maintenance package. If work takes more than initially charged for, I reserve the right to charge for extra hours worked.
Templates and Added Plugins – The cost of the template is not included in the price of design unless explicitly stated.
Search Engine Optimization is not guaranteed, We cannot guarantee your spot on Google or other search engines.
Backlink and Design Credit – We reserve the right to add a backlink to us as the web developer in the footer and backlink to our site(s). During the time our work is used, or any site we helped work on, this link must stay live, even after our services are no longer rendered. You agree not to remove or tamper with said links.
Model Release By using our services in any way shape or form as a photographer, you release any and all images/video of you, your family or anyone in your group or at your venue to be used in any way we feel necessary. We maintain all rights to images/video unless otherwise specified in writing.
Permission is irrevocable. By scheduling with us, You give us unrestrained right to distribute, edit, use, publish, reproduce or otherwise exploit any images/video we create.
Copyright belongs solely to US Tech Support Solutions, LLC DBA SpyOnAZ.com, AZConceptPhoto.com.
Approvals – You waive any right to inspect or approve images/video or text, graphics and other content created in connection or combined with said images/video.
Compensation – You will not receive any compensation in relation to images/video taken.
Ask Questions if you are not sure of something.
Timely Responses – are required for all communications. Failure to respond to email, text, or other messages within 72 hours will be considered an abuse of the service and may be considered non-payment and you may be charged an additional hour at the standard rate. You agree to be timely and respectful.
Keeping your information Updated. Make sure to keep your card updated on PayPal or notify me of card changes as soon as possible. Your credit card on file must maintain enough of a balance for auto-billing.
Relevant Dates – Please make sure to keep your renewal date on your calendar as I don’t provide reminders for renewal.
Keep records for support and training provided to be able to reference for future use.
Make sure to follow our support request guidelines that are provided to you. for requesting assistance. This will ensure a more pleasant and efficient support experience
If you are on a support plan, please make sure to notify us ahead of time about potential technology changes so we can be sure it’s the best option for you and/or so we can prepare to be ready to assist with the change.