Simple Internet Troubleshooting - US Tech Support Solutions, LLC

Simple Internet Troubleshooting

  1. Reboot all equipment by unplugging and plugging back in.
    1. Does it come back online? If so, you’re good!
    2. If not, continue.
  2. Call your ISP (Cox or Centurylink)
    1. Do they have a good signal to the modem? 
    2. Do they show you’re online?
    3. Have them try a reboot on their end.
    4. If they have a good signal, but you still have no connection. Something could be up with your router. 
    5. If they offer to check out onsite, let them double check everything, but don’t get sold on Cox’s panoramic wifi, it’s a gimmick that will cost you more in the long run. 
  3. If your ISP determines everything is good on their end and faults your equipment, recommend buying a new router. Our recommendations are below –
    You will need a router, Modem and Wifi Access point as this separates the jobs of each!

    1. Routers
      1. Edgerouter X – For Speeds up to one way Gigabit
        1. See on Amazon at https://amzn.to/2VqZZLP
      2. Edgerouter 4 – For Speeds up to sequential Gigabit
        1. See on Amazon at https://amzn.to/3xyjDUl
    2. Wifi Access Points
      1. Unifi AC Pro – High Speed Access Point
        1. See on Amazon at https://amzn.to/3k7TAjg
      2. Unifi 6 Lite – Supporting the newest protocol, Wifi 6.
        1. See on Amazon at https://amzn.to/2UC4CCs 
        2. You will also need a power adapter: https://amzn.to/3yLXRwO
    3. Modem (Cable)
      1. Motorola MB8600 – Supports all major cable providers at up to 6 gigabit speeds. For home use only. 
        1. See on Amazon at https://amzn.to/3k6CWjP
      2. Arris Surfboard SB8200 – Supporting Cox Business
        1. See on Amazon at https://amzn.to/3xyPt3f

 

If you want to avoid the hassle of matching equipment, you can buy a pre-defined kit that’s set up for you at
https://www.wantbettertech.com/shop/electronics/networking/upgrade-my-network-better/erx-network-bundle/ OR  https://www.wantbettertech.com/shop/electronics/networking/upgrade-my-network-better/unifi-cloud-router-bundle-starter/

 

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