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The below items are included in our Worry Free Support
Please don't hesitate to ask questions on anything below!
Extras - Daily Life Benefits
* The plan only includes the management and setup of high-grade network equipment; if the equipment is included, plan hours may be lowered to account for the cost of the router. Each month that you do not contact us, you receive up to 25 minutes toward any remote service we provide, up to a maximum of 2 hours. Computer upgrades must be equivalent to or less than hours not used and would require you come to us. Protection against theft does not ensure recovery. Drone photography and imagery is billed based on mileage and journey time, and includes a max of 15 minutes of edit time to output up to 10 photos or one 30 second video. Service bundling eliminates sharing and rollover hours. Depending on the service you intend to bundle, there may be limited availability. Unlimited email support covers queries that require less than 15 minutes to resolve. Each request beyond 15 minutes will count toward your allotted hour. Google My Business and Email archiving are available as add-on services upon request. Equipment Insurance is offered at your choice based on what you want us to cover and may involve additional annual or monthly expenses. Free Annual in person maintenance includes 30 minutes, while Free Biannual Video Calls include up to one hour each. You commit to maintaining your plan for a full two years following each Free Annual or Biannual Video Call. Utilization of either of these services will automatically adjust your plan to the current annual pricing, as displayed on the purchase button posted here. Out of state users will get in person support every two to three years. Downtime monitoring must be requested.
We reserve the right to limit services and bill additional hours worked at our standard rate for anything we consider excessive or an abuse of service.