End-of-Day Email Response System: Guarantee Every Client Gets an Answer (And Keep Your Sanity)
Forget “Inbox Zero.” That’s a fantasy for people who get three emails a day. Let’s talk about something actually achievable: ...
Categories
Category: Information Technology
How to Pick the Best Internet for Your Small Business (Without Getting Burned by Cox or CenturyLink)
Let’s be honest: picking business internet in Phoenix shouldn’t feel like navigating a minefield, but here we are. If ...
The Vacuum Paradox: Why You'll Never Scale with a Broke Mindset (Especially in Cybersecurity)
You can't scale a business with a "broke" mindset or a chaotic strategy. I keep having business owners come to ...
Is AI Really Making You More Efficient – Or Just Wasting Your Time? The Single Biggest Mistake Every Business Owner Makes (And How to Fix It)
Here's a scenario every developer knows by heart: A client calls up, frantic about their "broken website." After twenty minutes ...
Thanksgiving Cyber Risks: What Phoenix Businesses Need to Know (And How to Stay Protected)
Thanksgiving is a time for gratitude, family gatherings, and… increased cyber attacks? Unfortunately, yes. While you’re planning your turkey dinner ...
Why Getting Emotional About Technology Decisions Is Risky (And How to Make Smarter Choices)
Your heart races as you read the headline: “URGENT: Your computer is infected! Download this security software NOW!” Without thinking, ...
Web Development SOP: What We Need From You (And What You Can Expect)
Look, we need to have a heart-to-heart about web development. I’m tired of clients being shocked, shocked!, that building a ...
Why Unrealistic Expectations Make Tech Support Harder (And What Really Goes On Behind the Scenes)
Picture this: Your computer is acting weird, so you call tech support expecting instant magic — a five-minute miracle fix. ...
Save Time with Asynchronous Communication: Why Recorded Messages Beat Phone Calls
Let’s be honest, how many times have you sat through a 30-minute call that could’ve been a 3-minute voice memo? ...
Best Practices for Structuring Business Email Communication
Running a business from a single email address is one of the fastest ways to create chaos. Messages from clients, ...
The First 3 Things to Try Before Calling Tech Support: Your Universal Troubleshooting Guide
Let's be real for a second: when your computer starts acting up, your first instinct is probably to panic a ...
Navigating QuickBooks: Answering Your Most Common Questions
QuickBooks is the financial backbone for countless businesses, but like any powerful tool, it can sometimes present confusing hurdles. Whether ...