This is a continuation of our main terms of service.

By scheduling a call, you agree to respect the scheduled time and adhere to the policies outlined in this agreement.
You are responsible for ensuring the accuracy of the date, time, and contact information provided when scheduling.

If you fail to attend a scheduled call without providing at least 24 hours’ notice, a $95 no-show fee will be assessed.
This fee is applied to compensate for the time reserved and the opportunity cost of preparing for the call.

Invoices for no-show fees are due within 7 days of issuance.
If payment is not received by the due date, interest will begin accruing immediately at a rate of Prime + 10%, compounded weekly.
If the invoice remains unpaid after 45 days, the outstanding balance (including interest) will be referred to a collections agency. Additional fees may apply as per the collections agency’s policies.

The no-show fee will be waived under the following conditions:

Rescheduling: You reschedule the missed call within 7 days of the original date and complete the rescheduled call.
Purchase of Services: You purchase any service or product from Provider within 7 days of the original missed appointment.

Rescheduling or cancelation requests must be submitted at least 24 hours in advance of the scheduled call time.
If you reschedule after missing a call, the no-show fee will still apply unless waived under the conditions listed in Section 4.
Violation of this policy will be considered a no-show and the policy in section 2 and section 3 will be in effect.

If a legitimate emergency prevented attendance, you may contact Provider within 7 days of the missed call to request a fee waiver.
Waivers for emergencies are granted at the sole discretion of Provider and may require supporting documentation.

By scheduling a call, you confirm that you have read, understood, and agreed to these Terms of Service.
This agreement is enforceable as part of the broader Terms of Service for Provider.

The below terms specifically relate to an intro call where the client selected to proceed with a Cyber Security Consult.

By selecting to proceed with a cybersecurity proof of concept (PoC), you agree to fully engage in the process, which includes:
1. Providing Necessary Access and Information:
  To complete the assessment, you agree to provide the following within 30 days of confirming your commitment:
  - Remote Access: Temporary, secure remote access to any computers or systems you want included in the PoC.
  - Microsoft 365 or Google Workspace Tenant Permissions: Administrative permissions (delegated or direct) to ensure thorough assessment of potential vulnerabilities in your accounts and configurations.
  - Website and IP Information: A list of any websites or IP addresses you want evaluated for vulnerabilities.
2. Active Participation: Engaging in follow-up discussions to review findings, recommendations, and the results of the PoC.
3. Timely Completion: Ensuring all required access and information are provided within the specified timeframe to enable Provider to deliver the PoC effectively.
This commitment is final and binding. Failure to fulfill the outlined responsibilities will result in enforcement actions as described in Section 2.

Once you agree to proceed with the cybersecurity proof of concept, you are fully committed to completing the process.
If you fail to provide the required access, information, or participation as outlined in Section 1, or if you otherwise fail to complete the PoC process, you will be assessed a non-refundable back-out fee of [$350] to compensate for the time and resources allocated by Provider.
This fee is enforceable immediately upon failure to comply with the terms of the commitment and will be invoiced to you within [7 days] of the determination of non-compliance.

Once the cybersecurity proof of concept is agreed to, no cancellations or opt-outs are permitted. By committing to the PoC, you acknowledge that the engagement involves resource allocation, planning, and execution that cannot be retracted without detriment to Provider.
Failure to proceed will result in the full enforcement of the back-out fee as described in Section 2.

Provider reserves the right to:
1. Enforce the back-out fee through invoicing and, if necessary, collections.
2. Decline future consultations or services for repeated failures to adhere to commitments.
3. Publicly rescind any previously extended goodwill offers or discounts as a result of non-compliance.

By scheduling an introductory call and selecting to proceed with the cybersecurity proof of concept, you confirm that you have read, understood, and agreed to these Terms of Service.
This agreement is binding and enforceable as part of the broader Terms of Service for Provider.