Rates - US Tech Support Solutions, LLC

Rates

A note before you read this page

If our rates are outside your budget, don’t let that stop us from working together. We can provide flat rate quotes to stay within your budget. 

My end goal is to see you up, running and as satisfied as possible!

Retainer Service Rates

This is our most popular option!

Remote/Phone Support:
FREE ( up to one hour per month on select plans).
After the first hour. $60-81/hour
In Person Support: $81-106/hour

Example: First time purchase, One hour as low as $141 with the added benefit of having support throughout the year! We’ll work with you to get the service that fits your needs and budget

Standard Service Rates

Remote/Phone Support: 106/hour
In Person Support: 162/hour

Want to see more detail on how you can save money on a support plan? Click here.


My FAQ can be seen here too.

Mileage may be billed at up to 1.25/mile round trip to account for travel timeAny request support request that takes longer than 15 minutes will be billable, including consultation. All in person visits are billable. Any prices we list may be prior to processing fees of 6-8%. Weekends, after hours and urgent requests may be billed at up to an additional $30/hour on our standard rate. Equipment held longer than 20 days subject to a $1/day storage rate.

You will not be billed for simple questions about our products or services.
For communication not directly related to asking about us, we will provide up to 15 minutes of consultation at no cost. 

Due to safety concerns for our health when visiting your home, the following fees will be in place until further notice.

  • $300 for failure to wear a mask [properly] once we are onsite. We reserve the right to leave premises if CDC guidelines are not followed for masking. You are still liable for this fee even if we leave.
  • Up to $10000 should COVID be contracted while onsite.
  • $300 for failing to disclose any exposure to someone who was or is sick within the last 31 days even if you did not become ill.
  • $300 for failing to disclose that you had COVID or another contagious illness within the last 31 days even if recovered.